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Privacy Policy

Updated May 25, 2018

“Howe” we use the information we collect from you and that you share with us:

We may collect personal information from Billhowe.com visitors in a number of ways, including but not limited to, when you subscribe to our newsletter, fill out a contact form, post a review or comment on a blog or article. We will collect personal information such as your name, address, phone number and/or email address, only if voluntarily submitted. You may also visit our website anonymously. The Billhowe.com Privacy Policy is subject to change at our discretion and without advanced notice. We encourage visitors to check back to this page to be made aware of any such changes. Any of the information we collect from you may be used in the following ways:

To personalize your experience: Your information helps us respond to your individual needs offering personalized services designed with you in mind.
To improve our website: We wish to improve your experience on our website and the information you provide, as well as your feedback, helps us to make our site as user-friendly and enjoyable an experience as possible.
To improve our customer service: Your information helps us to more effectively respond to your requests and support your needs, both on- and offline.
To administer a contest, promotion, survey or other site feature: From time to time, we may offer contests and giveaways, surveys and other special promotions that may require the collection of personal information. Participation for any special promotion is voluntary.
To send periodic emails: If you have signed up to receive any updates, special offers or our monthly newsletter, you may receive periodic updates we believe will benefit you. You may, at any time, opt out of this feature by contacting us via email or clicking the “unsubscribe” link at the bottom of the email.

Additional Information Collected and Update to GDPR

Bill Howe has updated its Privacy Policy to address the General Data Protection Regulation (GDPR)

Bill Howe collects minimal data and uses this data to supply services to customers. By filling out contact forms on the Bill Howe website, booking online through the website online booking tool, or booking online through a third party (Yelp), customers are consenting to provide information required to provide services.

By contracting services through Bill Howe in any format, customers agree to allow Bill Howe to maintain customer records as it pertains to contracted services and customer history.

Bill Howe does not collect, process or store any special categories of personal data as outlined in Article 9 of GDPR.

Bill Howe provides service solely in the United States. However, if you are visiting this website and are a resident of the European Union (EU), you have certain data protection rights. Outside of analytics and cookies (see below) Bill Howe does not collect any data if you are simply browsing our site.

If you believe you are protected under GDPR and have provided information via text, email, or other electronic sources to Bill Howe, you have certain data protection rights:

  • The right to access, delete, or update any information.
  • The right to have information rectified for accuracy and/or completion.
  • The right to object to data processing of your personal information.
  • The right to request we restrict processing of your personal information.
  • The right to be provided with a copy of the data we have in a machine-readable and commonly used format.
  • The right to withdraw your consent at any time.

Under GDPR, you have the right to lodge a complaint with a supervisory authority. For more information, please contact your local data protection authority in the EU.

For questions about GDPR or our Privacy Policy, please contact us at [email protected]

Traffic Data

While visiting our website, Google Analytics (including Advertising Features) and other web analytics software automatically collects traffic data, which is anonymous information that does not personally identify you. The traffic data collected includes, but is not limited to, IP address, domain server, traffic source, content viewed, and technology used. This data is specifically used for marketing purposes and to enhance the usability of our website.

Cookies

Cookies are small files that a site, or its service provider, transfers to your computer’s hard drive through your web browser (if you allow) enabling the site(s) or service provider’s system to recognize your browser and capture and remember certain information.

Portions of our sites may make use of cookies to help us understand your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we may offer better site experiences and tools in the future. We may contract with third-party providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

LiveChat Privacy Policy

To allow our customer to connect with us in a number of different ways, our website uses a platform provided by LiveChat, Inc., an Application Service Provider, to enable our customers to contact Bill Howe customer service representatives in real-time chat and email. To learn more about LiveChat, Inc. Privacy Policy, visit https://www.livechatinc.com/privacy-policy/

Disclosure to Outside Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep all information confidential. We may release information if we believe release is appropriate to comply with the law, protect ours or other’s rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the consent and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback on these sites.

Children Under 18

We do not knowingly collect or use personal data from children under 18 without the proper consent from their parents and/or guardians. However, in the case a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately to remove their information.

Security

We implement a variety of security measures to maintain the safety of your personal information when you visit our site, fill out a form, enter a contest and/or make use of any part of our site asking for personal information. The information you provide, whether public or private, will not be sold, exchanged, transferred or given to another company.

Surveys and Contests

Occasionally the Bill Howe Family of Companies will ask our customers to participate in surveys and contests. Both are completely voluntary and the participant has their choice of what to disclose or not disclose. All information collected during the surveys and contests will adhere to our Privacy Policy.

Google Analytics Opt-Out

To allow web users to prevent their data from being used by Google Analytics, Google has developed an Analytics opt-out browser add-on. For more information or to install the browser add-on please click here.

Consent

By using our site, you consent to our website privacy policy as outlined above.

What Andy B. via Lennox Pro says about us

We have been using Bill Howe Plumbing’s service for more than 25 years and have been pleasantly surprised at how consistently they perform an excellent service call. We use them for our home and our rental properties, and their dispatchers and technicians have always been the best at problem solving; our tenants have told us how great the service is as well. When we needed air conditioning service, naturally we called Bill Howe first. There’s no reason to call anyone else. I know the job will be done right the first time, with fair pricing and professional service.

March 2017

Heating & Cooling

What Cristina C. via Yelp says about us

This time we had a major issue with our sewage line related to roots. Was terrible. But we called Billy Howe and Mike came and did an Incredible job. Not only he explained really well what was going on but he was careful and knowledgeable. I was so relief that not only we trust in BH team but we were lucky that was Mike coming to execute the service.

March 2017

Lining Solutions

What Uvonne Albers says about us

Water damage is a terrible thing to go through; however, it helps to know that Bill Howe’s Restoration and Flood Services will be there quickly and efficiently when needed. Christian and Carlos make a great team. They are friendly, polite, and hard working. They are a credit to the Bill Howe Services, and I’m glad they were here to help me. Thank you Christian and Carlos and the Bill Howe crew. I always call Bill Howe Plumbing, and recommend their services to State Farm Insurance, neighbors and friends. Thank you,

March 2015

Restoration & Flood

What David Chatham says about us

We have used Bill Howe Plumbing many times in the past. The technicians are always pleasant, professional and do outstanding work. Our last experience was with Jason who went above and beyond our expectations. His communication skills and advise were spot on. As well as just a really, really nice man!!!

March 2015

Plumbing

What Esther La Fuze says about us

You have an incredible team! My suite has had major issues constant backups. In the last few months we had a horrible flood that caused us thousands of dollars in repairs. Your team was so attentive and took care of all the repairs. Just yesterday another back up called them immediately and like quick responders they were there to take of it! A huge thank you from my La Costa providers and staff! We appreciate your hard and dedicated work!

March 2015

Restoration & Flood

What Heather K. via Yelp says about us

Bill Howe responded promptly to my request for remediation services for my place and the condo below my unit. They were clear about their pricing, up front.

March 2017

Plumbing