Our technician, Brandon, was a true professional. We had a broken water heater for nearly 5 days, trying to get our warranty company to diagnose and fix the problem. We finally called Bill Howe and received expert service in one day. Brandon was on time, diagnosed the issue and replaced the water heater in less than three hours (including picking up the new water heater). He even cleaned the mess left by the malfunctioning water heater.. Brandon was awesome and is one of the many reasons we trust Bill Howe with our HVAC and plumbing issues. Thanks again Brandon.