I called Bill Howe on a Monday morning and they were able to accommodate me day of. Our serviceman Chris was fantastic! He listened to my concerns and was able to diagnose the issue within minutes of arriving. He made a recommendation to fix the issue and promptly started working on it minutes later. Within 1-2 hours, the plumbing issue had been completely resolved. We fortunately avoided thousands of dollars of damage in our house because of the staff (customer service representative and Chris) at Bill Howe! Will definitely be using this company in the future!