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Mara Morrison

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07/2/16

Mara Morrison

New Lenox Air Conditioner – Samuel and Christian my installation team were excellent! They were very professional, consciences, polite, and a pleasure to work with. Using great care in working both inside and outside my home, everything was left clean and tidy. They checked with me throughout the process, educating me and letting me know what they were doing and if it was to my satisfaction. It is important to purchased quality products, but it is even more important to have a quality team for the installation of those products in getting the best results. They get 5 Stars plus!

Important Comment for both the salesman, Richard and scheduling team – If it had been noted on the installation order that I had purchased a two-stage system, Samuel and Christian would have been finished a few hours sooner. Since this was not noted and looked like it would be a single stage installation – they had extra coordination and work involved which was not expected, adding a few hours. Samuel and Christian were awesome! in handling the adjustments, making sure everything was done right, but this could have been avoided with adequate information in your dispatch process. Installation was on Friday, July 1st before the long holiday weekend and it was sad to see them stay longer than it should have before they could go home and enjoy their time off.
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