The service was amazing from start to finish. I called about a frozen valve at 8:30. The phone was answered on the first ring, and as soon as I explained the problem the cheerful agent asked if I wanted a visit this morning or this afternoon. By 9:30 Saul and Miguel were here and by 10:15 the problem was fixed. This included the time for me to walk around to my five neighbors and tell them the water would be off for a few minutes.
Saul explained the problem clearly and the two possible courses of action that might result once he looked behind the faucet, along with costs. He and Miguel were faultlessly polite, friendly, and professional throughout the visit. Based on this experience I would recommend Bill Howe highly.