Laurence was so amazing!! Our heater stopped working and we called Bill Howe being very scared of what might be the problem and the extreme costliness of a broken heater, but we had to get it fixed. To our wonderful surprise, Laurence showed up EARLY (with a call asking if he could), fixed the problem within minutes, explained helpful hints for maintenance and took the time to answer my questions. All of this at a VERY reasonable price. I am so happy with Bill Howe that I will never call anyone else again. In a day where one is always disappointed in services, it was such a pleasure to have a great experience. I will recommend them to anyone and everyone!!!