Well Bill Howe doesn’t always know how. His plumber came out to our condos on Saturday because the igniter on a 2 year old 100 gallon water heater went out. They didn’t have the part because it’s not the brand they put in themselves. So 10 families will spend all weekend and half of Monday with freezing cold water in February. We’re in 2022 and a water heater stumped the “Best Plumber in town.” Nice! I will be recommending him to all my friends who love cold showers and washing dishes and laundry and children in cold water. Thanks for NOT knowing how to have a few different brand parts in your huge truck or at least a couple varieties on the shelf in your warehouse. Maybe those white glove guys aren’t so goofy after all. They might have a few parts for water heaters laying around… since they advertise emergency PLUMBING services, it’d be a good thing.