The repair service Brandon provided was efficient and professional. I had to wait 4 hours for him to arrive. This property is a rental, so it isn’t like I can do “things around the house” while I am waiting. My residence is 1/2+ hr. away (depending on traffic; time of day) so if I want to be there when the plumber arrives, I have to be there during the window of time I am given. I thought I was told 11-1, but the office said it was 11-2. Either way, Brandon arrived shortly before 3. When your office knows it is a rental, I think it should be arranged that that property would be #1 on the day’s visits. OR, I would be happy to pay some sort of a premium to be sure my property is the first visit of the day.