I called with a backed up kitchen sink, and Bill Howe had a plumber out the next day. Manuel was our plumber, and he snaked the kitchen drain line. He was very helpful and courteous. I asked many questions and watched the entire process; he walked me through everything he was doing and told my why he was doing it. Excellent experience, I will use Bill Howe for my future plumbing needs. Thanks, and keep up the great work!