I want to say thank you to Tom S. specifically for diligently working to make things right. In Nov, one of your plumbers make a mistake and caused a leak requiring water restoration services. Tom S. showed up at our house and coordinated the repairs from start to finish. When challenges in the repairs arose, he didn’t shy away from them, instead, kept in contact with me more frequently. I want to say thank you as a company for making things right when an employee of yours makes a human mistake. I will continue to use you for my personal home and my rental properties knowing this. c. in carlsbad, ca.