I initially met the folks from Bill Howe because they are the preferred company for my HOA. They did a great job lining root ridden pipes and giving me a new access point. They were friendly and professional. Then I used them for a water heater replacement after getting a high quote from someone else and saved hundreds. Same great service. Finally, my heater went out and BH was booked up. I called another company and felt pressured to buy a new system for a lot of money. I braved the cold and waited for a second opinion for BH. My heater was fixed, is working fine and even IF they were to replace it the quote was way less. I only trust BH now.