All I can say, is I’m very impressed.
During the Labor Day holiday weekend, we had a kitchen flood that not only damaged the kitchen, but also leaked through two walls, and was even pouring to the out side of the home. This is our rental home, so by the time our tenants calls us when they discovered the leak and we responded to see what how big the leak was and if we could stop it, and slow down the damage.
We called a couple of plumbing service first because we had a home warrantee company, but it was clear when the first plumber arrived that he was not going to be able to handle this call. Bill Howe was recommended to us, and we were told, these guys are expensive, but they are good!
This was truly an underestimation, I was skeptical, but when we saw our investment home getting soggy, we made the call. I’ve already written a review about the Plumber that we got with Bill Howe, He was excellent! See my prior review about Mike from Bill Howe, but once the water is stopped, and the piped are closed off, what do you do about all the soggy carpet, floors, walls, and cabinets… Well in he humidity of Summer in San Diego, just opening the windows and letting the sun dry it up is not a practical option, its not going to work. Once the plumber was done, a remediation team came, and essentially there job is to find all the areas that are wet, and cut out what can not be dried out, like drywall, that particle board inside kitchen cabinets…that’s right, they may look fancy on the outside, but chances are that the box portions are just pressed wood that will absorb water like a spong, and then forever be deformed.
Francisco, and Juan was our remediation and demo team, and these guys were extremely professional, guiding us through the trenches that were once our walls.
There was a lot of work to be done over several days, both the guys were always on time, kept the area isolated and safe for our tenants, and kept us informed of all the work they needed to perform. As I said in the beginning of this review, I was impressed, they knew all the detail of what is the kitchen walls, what tools they needed, and had all the equipment setup to dry up our kitchen, and they even had special device that allowed them to force dry hot air into our wood flooring, so they dry the flooring with out having to pull any portions of it up. I don’t know how much that saved us, because we expected the floors to be saturated, and need to be replaced. Both Francisco worked diligently to get our kitchen dried up and ready for repairs, always keeping out tenant’s safety a top concern, while helping me move appliances so they could still have use of things like the refrigerator, microwave oven and smaller appliances. I know it was tough for our tenants living there, but we made it as usable as possible, while keeping the area safe for kids and a dog. This was pretty large job, and we are very happy that the these guys were our remediation team, and I hope Bill Howe gets these guys a raise, profit sharing or whatever they need, because this is my go to company for anything water related!
Thanks to Francisco and Juan, you guys really do great work, and I appreciate it!!