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Things to consider when choosing a plumber
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Awards 02/8/12

Things to consider when choosing a plumber

Many times we are asked how to choose a good plumber and one of the first things we advise is to find a reliable San Diego plumbing company before flooded bathrooms and other plumbing emergencies occur. When you’re faced with an emergency situation and you’ve never had to call a plumber before, you might not have the time to research the best and most qualified plumber in town and you might call out the wrong company. It’s best to do research for contractors such as a plumber, heating and air conditioning, and restoration and flood services company before you have an emergency. Lucky for you, we do it all!

A good way to find reputable San Diego plumbers is by researching customer reviews online and reading what they have had to say about their experience with a company.  It’s natural for mistakes to happen, so it’s not necessarily a bad thing for a company to have bad online reviews (as long as it’s not too many negative reviews). What you should judge the company by is how they handle those reviews. Did they respond to the customer to rectify the situation, did they respond to explain what happened in that particular situation. You want to put your trust in a company that will back up their work if anything goes wrong and not fight with you about what happened. The best way to know if you can trust a San Diego plumber is how they handle their online reputation.

Another factor when choosing a quality plumbing company is receiving a price for the work before the job begins. If possible, try to get a quote over the phone, or at least get the hourly rate. Keep in mind that all phone quotes will likely change since every job is different and it’s best to get an onsite estimate. However, you should check with the company first to see if there is a “trip charge” or any fee to send the technician out or a fee to provide the estimate. At Bill Howe Plumbing, we provide free onsite estimates as long as the job can be visually assessed and it is scheduled during regular hours. We don’t charge any “trip charge” so you can rest assured that if you’re shopping around to compare prices, you won’t have to use up have your budget.

Other tip to consider while choosing a San Diego plumber is to check awards received by both the industry and the community. There are many awards that plumbing companies can receive that show their commitment to their customers and to their community. Plus, when a company is consistently giving back to the community, you know that they are here to stay and that you’ll have a plumber that can back up their work for years to come.

Bill Howe’s numerous awards include the Better Business Bureau’s 2011 Torch Award for Marketplace Ethics Finalist, National Contractor of the Year 2011 Award by the PHCC and Delta Faucet Co., San Diego Business Journal’s Most Admired CEO Award awarded to Bill Howe in 2011, “Best Places to Work Award Finalist by the San Diego Business Journal 2010 and 2011. Other awards include the San Diego Business Journal’s 2010 Family-Owned and Closely Held Business Award and the 2010Women Who Mean Business Award awarded to Tina Howe. The San Diego Rotary Club 33 also honored Bill Howe with the 2011 Heilbron Award for the company’s “pay-it-forward” spirit.

To schedule an appointment or receive a free estimate, please contact us at 1-800-BILL-HOWE (1-800-245-5469).

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2 Comments

  1. I like that idea of getting an estimate over the phone, before having work done. I have been needing someone to come install a water heater, and I wasn’t sure how to make a decision. I can see how getting estimates beforehand, will help me see if a company is giving me an honest price.

  2. My wife and I are looking for a plumber to help us install some new bathroom fixtures, but we aren’t sure where to start. I like that you recommend asking for a quote over the phone before choosing a contractor though. This sounds like a great way to compare prices and ensure there aren’t any surprises after the job is done.

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

August 2019

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What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

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