The Bill Howe Way: August Award Recipients

Bill Howe is proud to recognize Gustavo Valle, Samuel Ramirez, Melissa Taylor and Miguel Paredes for upholding the Bill Howe Way.

Gustavo Valle, San Diego plumber and Journeyman Apprentice student is the recipient of the August Bill Howe Excellence Award.

Miguel Paredes, EMS Specialist for Bill Howe Restoration & Flood Services, was presented with the Leading by Example Award for his outstanding achievements throughout August. He had perfect arrival times and attendance, and his gear, truck, uniforms and job sites are all clean and well organized. He is a stellar example of the Bill Howe standards.

Samuel Ramirez, from our heating & air conditioning division in San Diego is the Customer Service Award winner for August. During a recent new A/C installation, he discovered that the unit would not fit and would be unable to move forward with the install. It was on a Friday, and instead of calling it a day and telling the customer it would have to wait, he called the office and got approval to do a temporary repair in order to get the customer a working A/C for the upcoming hot weekend. In the 105 degree weather, Samuel crawled into the attic and began troubleshooting ways in which to make a temporary fix. He came up with a solution, and spent the next two hours soldering in the sweltering attic. Bill Howe technicians are trained to go the extra step, and Samuel proved how when something goes wrong, there is always a solution to keep our customers happy and comfortable.

Melissa Taylor, a customer service representative and part of our epoxy drain lining division, received the Above & Beyond Award for August. She routinely takes the extra step for the Bill Howe Family of Companies, attending special events and assisting customers outside of her field of expertise. In August, she hosted the Food Bank volunteer night and made homemade street tacos, as well as having a group of 50 employees show up to help out. She also received two outstanding online reviews from customers and set up a tee box sponsor at a recent industry golf tournament. She truly embodies all that Bill Howe is.

Don’t forget, when you call 1-800-Bill Howe (245-5469), you can request any one of our star employees, but even if you don’t every member of the Bill Howe team is dedicated to you, our valued customer!