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Outstanding Employees Honored for November Achievements
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Awards 12/8/16

Outstanding Employees Honored for November Achievements

The Bill Howe Family of Companies was recently named as San Diego’s Best Plumber and San Diego’s Best Heating & Air Conditioning Company. We were very excited to learn of the honor by Union Tribune Readers, and know that it is all due to the amazing team we have.

We believe in recognizing our outstanding team members as much as possible, and so created four awards for achievement that we present each month at our company-wide meeting. The awards are: Above & Beyond, Customer Service, Leading by Example, and Excellence and showcase employees for volunteer work, job perfection, leading the Bill Howe Way, and of course treating customers with our Legendary Service.

We were very excited to recognize nine employees’ achievements from the month of November: Mauricio Cervantes, Mike Lacey, Michael D. Hoover, and: Brian Dorney, Carlos Cruz, Chris Hamm, Daniel Heinz, Jose Gomez, and Yons Juarez.

Mauricio Cervantes is one of our San Diego plumbing Team Leader’s and has been with our company for over 10 years delivering nothing but the best craftsmanship and service. However, we wanted to recognize another aspect of Mauricio’s contribution to our company and community and that his is his giving spirit. Mauricio was presented with our Above & Beyond Award for going the extra mile for his peers and joining in Bill Howe’s volunteer efforts with the American Heart Association and San Diego Food Bank.20161207_071701

For our Excellence Award, there was one clear choice for November, Mike Lacey. A skilled San Diego Journeyman plumbing specialist but also one of the best drain technician’s we have. His recent job on a high-rise building was completed to absolute perfection, on time, within budget, with constant customer communication, clean and restored, earning him this award.

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Michael D. Hoover is newer with our company, but an outstanding plumber, which is why we are pleased to present him with the Leading by Example Award for his first full month with our company. From the moment of his hire, Michael has proven to be efficient, skilled, great at customer service, detailed, and stands out as a true leader. (Michael Hoover Pictured Left, Right Mauricio Cervantes, and below Brian Dorney, Yons Juarez, Daniel Heinz, Jose Gomez, Chris Hamm, Samuel Ramirez, Carlos Cruz, and Managers Eric Sanchez and Miguel Sanchez)

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Sometimes, it takes several employees working together to create a seamless and successful job. That is the case with our Customer Service Award Winner(s) for November. We earned our name of San Diego’s Best Heating & Air Conditioning Company when Brian Dorney, Carlos Cruz, Chris Hamm, Daniel Heinz, Jose Gomez, and Yons Juarez worked around the clock to deliver comfort for our customers on a recent job. It was a challenging installation and took all of them working as a team to complete creating another happy customer.

Whatever services you need in San Diego, Plumbing or Heating & Air Conditioning, you know you’re getting the best when you call 1-800-Bill Howe (245-5469).

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Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

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This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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Great company to work with.
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I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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