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October Achievements Honored at Bill Howe
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Awards 11/15/16

October Achievements Honored at Bill Howe

Bill Howe Plumbing in San Diego believes that recognizing excellence within their team promotes their mission of happy and healthy employees, and ensure that their team of all stars understand how valued they are in the company. In turn, they support our mission of providing the best service and giving back to the community.

Our Monthly Awards are: Above & Beyond, Customer Service, Leading by Example, and Excellence for craftsmanship. Award recipients are chosen by a committee with input from field supervisors, management, and office staff.

At our November company meeting, we recognized Jesus Bustamante, Ashley Zamora, Joe Navarro, and Marco Cibrian as our star employees for their efforts during the month of October.

Jesus Bustamante is our recipient for the Above & Beyond Award. He is a veteran from the United States Navy, and in October helped the Bill Howe Family of Companies recruit at a Veteran Job Fair. Jesus is also in the Journeyman Plumbing program through the San Diego Plumbing-Heating-Cooling-Contractor’s Academy. Jesus is also one of our customer favorites and receives numerous 5-star reviews online. Here is one account from Google + and customer Ryan B.:

“My experience with Bill Howe was great. I had a backed-up kitchen sink and called after 9p on a Friday. They sent a great plumber named Jesus right over in about ten minutes. After that, it only took Jesus about 45 minutes with the snake to fix a deep clog. Really great service so late on a weekend night. Big thanks to Jesus and Bill Howe!”

Our customers first encounter with Bill Howe typically is with our office staff answering phones. And to ensure the best and highest level of customer care, our Customer Service Representatives and Dispatchers undergo extensive training, and we are excited to reward one of our office team for her legendary customer service. Not only is she a friendly and helpful voice over the phone, she is a top-rated dispatcher by her field technicians, and she has already helped us to improve on estimate efficiency. Ashley Zamora is our Customer Service winner for October for her consistent excellence. She implemented a new method for sending customer estimates increasing efficiency and engaging customers for feedback to help us address areas where we can still improve.

Joe Navarro in our water damage services in San Diego is the recipient for the Leading by Example award. Joe is an outstanding part of our team, and delivers nothing but the highest standard of service, arrives to his customers on time and has perfect attendance, communicates every aspect of the job, and is a true professional in all he does.

Our Excellence winner is also part of our reconstruction division. After our team completes water damage services in San Diego, Marco Cibrian is one of the specialists that rebuild and return homes and businesses to perfect condition. He came to us in 2015 and has proven to be one of the finer craftsman on every job. Pictures of job.

Whatever services you need in San Diego, plumbing, water damage remediation, heating & air, or a simple drain cleaning, we have you covered. Call 1-800 Bill Howe (245-5469) and rest easy knowing you are getting the best!

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Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
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I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

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Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

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Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
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I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

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