Bill Howe’s Integrity Captured in Winning Scholarship Essay at 2015 BBB Torch Award Ceremony!

Every year, the Better Business Bureau holds an award ceremony for marketplace ethics. It is open to companies in San Diego with a range of sizes including 1-10 employees, 11-49, and 100-249. The judges choose winners and finalists in each category based on criteria in management practices, marketing and communication, industry reputation, and community involvement to name a few. The Bill Howe Family of companies has submitted for the award since 2010, and has been recognized as a finalist multiple years in a row.

The BBB Torch Award is sponsored by Sycuan Casino and together they present five scholarships to San Diego students through an essay contest centered on integrity and ethics in business. The grand prize scholarship winner at the 2015 BBB Torch Award Ceremony wrote her essay about something near and dear to Bill Howe, plumbing ethics in San Diego.

The winning essayist wrote about her mother’s personal experience at finding a plumber to install a new water heater after the old one flooded unexpectedly. Her mother had not had to deal with water heater replacement before, and was faced with the challenge of finding a company that would do the job right, with professionalism, and for a fair and honest price. If you find yourself in a similar situation, we wrote about a few key traits you should for when choosing a plumber in a previous blog post.

She wrote about her mother’s experience from contacting companies and choosing the right contractor. Her mother made her decision based on the first phone call where she spoke with a customer representative, who answered her questions, offered a free phone quote and convenient scheduling. The San Diego plumber who came to give an estimate also communicated with her about pricing and job details, so that she knew exactly what she was paying for and she hired him immediately.

From start to finish, her experience with the San Diego plumber was honest and transparent. As we listened to her read her winning essay, we were intrigued by how well she explained the perfect plumbing service. As part of the PHCC in San Diego, in business for 35 years, and a 90 percent repeat customer base, we are proud to hear of such excellence in our industry, and to know that the perception of a plumber is becoming a positive one through reputable companies taking the lead and acting with integrity.

Of course, like us, you may be wondering who treated this woman so well and installed her water heater? It turns out, it was Bill Howe, although we aren’t surprised! Since 1980, we have hired only the best employees, paid for their education, treated our customers in San Diego like our own family, and provided the best customer experience. As she was reading her essay, we didn’t know it was our company, and it was such a wonderful moment when she exclaimed how thankful she was after the ceremony. To know that we are succeeding in our goals is a priceless experience.

So if you’re in the market for a new water heater, you know you will get only the best from a professional San Diego plumber at Bill Howe. Call 1-800-Bill Howe (245-5469) today!