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Bill Howe Recognizes Outstanding Employees for Excellence in December
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Awards 01/14/16

Bill Howe Recognizes Outstanding Employees for Excellence in December

Each month, Bill Howe Family of Companies recognizes outstanding individuals within the company. The awards presented highlight employees for customer service, going above and beyond, leading by example and excellence on the job. At the January company meeting, we were proud to honor seven employees: Charles Lopez, Javier Vidaca, Josh Troyer, and four for Job Excellence, Louie Sepulveda, Cesar Rostro, Luis Cortez, and Joe Navarro.

Charles Lopez is no stranger to recognition. In fact, we all agree that he could win the Leading by Example Award every month. He is one of the best drain specialists in San Diego, finishing every job to perfection, he arrives on time to every job, looks and acts with professionalism at all times, and the list could go on. We are very proud to recognize Charles for his outstanding example of the perfect Bill Howe employee.

Our plumbers in San Diego have a challenging job. They are called out at all hours to solve problems from the simple drain clog to complex gas leaks and floods. And on top of solving the problem quickly and professionally, they also have to deliver the best customer service. Facing stressful situations is never easy, and our job is take that stress away and fix the plumbing problem. That is exactly what our Customer Service Award winner, Javier Vidaca did on a recent job. He walked into a very stressful situation, a customer who was losing faith, and a large and complicated plumbing emergency. But, he did what he does best, excelled. He walked in with understanding and patience, and worked diligently to bring a happy resolution for our customer.

Our drain specialists in San Diego often go unnoticed. They can “run” anywhere from 5 to 10 or 15 drain jobs in a normal day when they do a great job, that’s the end of the story. Our team shows up, diagnoses the issue, clears the clog and leaves you with a smile. That is the Bill Howe Way. But it is especially rewarding when our team is recognized. Clearing a drain in San Diego is not easy; there are many older homes with delicate lines, and although it doesn’t rain often when it does it wreaks havoc across the county. That’s why we are happy to present the Above & Beyond Award to one of our drain experts, Josh Troyer. He is one of our most reviewed plumbers, receiving 5-stars across Yelp, Facebook, and our own website. Here is one of his recent reviews from Audrey in Poway via Yelp: “Josh has a great attitude and has been well-trained in customer service. On time and wastes no time in handling situation. Would recommend and want him to handle our plumbing needs in the future.”

Our Excellence Award is presented for craftsmanship on the job. Part of the Bill Howe way is to take pride in your job, and our guys are the best. Normally a difficult task, choosing Decembers award recipients was easy.

San Diego has a pretty big Biotech industry, and just like anyone, they, too, run into plumbing problems. However, in a clean and sterile environment, solving those plumbing emergencies is not only challenging, done incorrectly, it could mean millions of dollars. We had a condensate line leaking underneath the slab of  pharmaceutical manufacturing company that had no the choice than to dig into the slab to make the repair. It took our plumbing and restoration division working together to resolve this issue and they did wit without compromising the companies’ operations. Our team set up a sterile and clean environment allowing our plumber to make the repair and they literally saved the day. Congratulations to Louie Sepulveda (our plumber n the job), and Joe Navarro, Luis Cortez, and Cesar Rostro for maintaining the sterile environment and putting it all back together, again.

                            IMG_4056   IMG_4057   IMG_4060

Pictured Above: The sterile working environment and drain line repair.

Don’t forget, when you call 1-800-Bill Howe (245-5469), you can request any one of our star employees. Whether you are in need of heating service or repair, or in need of one of our 5-star plumbers in San Diego, you can count on the Bill Howe team.



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What David says about us

Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
I was not surprised — I have used Bill Howe plumbers for several other tasks in the past. I have always found their staff to be helpful, attentive, and the plumbers very courteous and capable.

January 2020


What Michelle says about us

I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

February 2020


What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

February 2020

Restoration & Flood

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019


What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019