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Bill Howe Recognizes Outstanding Employees for Excellence in December
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Awards 01/14/16

Bill Howe Recognizes Outstanding Employees for Excellence in December

Each month, Bill Howe Family of Companies recognizes outstanding individuals within the company. The awards presented highlight employees for customer service, going above and beyond, leading by example and excellence on the job. At the January company meeting, we were proud to honor seven employees: Charles Lopez, Javier Vidaca, Josh Troyer, and four for Job Excellence, Louie Sepulveda, Cesar Rostro, Luis Cortez, and Joe Navarro.

Charles Lopez is no stranger to recognition. In fact, we all agree that he could win the Leading by Example Award every month. He is one of the best drain specialists in San Diego, finishing every job to perfection, he arrives on time to every job, looks and acts with professionalism at all times, and the list could go on. We are very proud to recognize Charles for his outstanding example of the perfect Bill Howe employee.

Our plumbers in San Diego have a challenging job. They are called out at all hours to solve problems from the simple drain clog to complex gas leaks and floods. And on top of solving the problem quickly and professionally, they also have to deliver the best customer service. Facing stressful situations is never easy, and our job is take that stress away and fix the plumbing problem. That is exactly what our Customer Service Award winner, Javier Vidaca did on a recent job. He walked into a very stressful situation, a customer who was losing faith, and a large and complicated plumbing emergency. But, he did what he does best, excelled. He walked in with understanding and patience, and worked diligently to bring a happy resolution for our customer.

Our drain specialists in San Diego often go unnoticed. They can “run” anywhere from 5 to 10 or 15 drain jobs in a normal day when they do a great job, that’s the end of the story. Our team shows up, diagnoses the issue, clears the clog and leaves you with a smile. That is the Bill Howe Way. But it is especially rewarding when our team is recognized. Clearing a drain in San Diego is not easy; there are many older homes with delicate lines, and although it doesn’t rain often when it does it wreaks havoc across the county. That’s why we are happy to present the Above & Beyond Award to one of our drain experts, Josh Troyer. He is one of our most reviewed plumbers, receiving 5-stars across Yelp, Facebook, and our own website. Here is one of his recent reviews from Audrey in Poway via Yelp: “Josh has a great attitude and has been well-trained in customer service. On time and wastes no time in handling situation. Would recommend and want him to handle our plumbing needs in the future.”

Our Excellence Award is presented for craftsmanship on the job. Part of the Bill Howe way is to take pride in your job, and our guys are the best. Normally a difficult task, choosing Decembers award recipients was easy.

San Diego has a pretty big Biotech industry, and just like anyone, they, too, run into plumbing problems. However, in a clean and sterile environment, solving those plumbing emergencies is not only challenging, done incorrectly, it could mean millions of dollars. We had a condensate line leaking underneath the slab of  pharmaceutical manufacturing company that had no the choice than to dig into the slab to make the repair. It took our plumbing and restoration division working together to resolve this issue and they did wit without compromising the companies’ operations. Our team set up a sterile and clean environment allowing our plumber to make the repair and they literally saved the day. Congratulations to Louie Sepulveda (our plumber n the job), and Joe Navarro, Luis Cortez, and Cesar Rostro for maintaining the sterile environment and putting it all back together, again.

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Pictured Above: The sterile working environment and drain line repair.

Don’t forget, when you call 1-800-Bill Howe (245-5469), you can request any one of our star employees. Whether you are in need of heating service or repair, or in need of one of our 5-star plumbers in San Diego, you can count on the Bill Howe team.



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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

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What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.

August 2019

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019


What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

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