Carlos on the restoration team is great. He shows up on time, he works very hard. In my case he had to work inside a very hot enclosure on the hottest days of the year (yah that’s these record hottest days). He still hold positive attitude, had no complain, sweating, and still very friendly to me. Most importantly he very patiently explained all the details to me. Having water damage is very frustrating and expensive. Carlos always shows his sympathy and I truly appreciate that.