Manny was on time within the window the office had given me. He was VERY courteous, efficient, and professional. He did not seem to mind me wanting to watch and he answered my questions easily and with courtesy. He offered suggestions as to attempting the cleanout myself in the future if I was so inclined and comfortable doing so. We even talked about the “Bill Howe commercials” when I asked. He said that he’s not in them, but I think Manny was a great representative for the company and could easily represent Bill Howe companies in that venue as well.