Very pleased with the service we received from Bill Howe. The phone agent was able to give us a starting estimate to replace our water heater and answered our questions about the model & dimensions of the heater to be used. We were able to get an appointment first thing the next morning. Brandon arrived early (after calling first, of course), answered all our questions, and did an excellent installation job. Then he checked our water pressure and discovered it was exceedingly high (probably contributed to our water heater failure). Fortunately for us, he had a replacement water pressure regulator and was able to install that as well.