The technician was prompt in arriving and discussed solutions to our problem including the use of a leak detector service in troubleshooting our main water line (over 500+ ft) from our house to the meter on our addressed street. He also repaired a faulty toilet valve when advised of this issue once at our home, the part stocked in his van, so no need to return later after acquiring it. He was polite, well spoken, clean uniform and shoes, time efficient and certainly will ask for him by name next time around. I asked a few questions about Bill Howe the company, and I could tell he truly enjoys working for them…..they are focused on treating their employees fairly and also interested in helping broaden their skills by paying for advanced training if desired. I think this is what you find in a family owned company who prides their reputation in the area they service!