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Steven Stirt

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09/19/19

Steven Stirt

Six P.M. Labor Day Weekend.
The Best time to have your tenants call you say,” Water is leaking from my kitchen and living room walls, I need help!”

We called two 24 Hr Emergency service plumbing companies, one did not answer the phone and second asked If we could wait until Monday, Then we called Bill Howe, and their dispatcher said it would be 30 min until they could have a plumber on site… 20 Min later Michael Plata arrives, and right away we show him where we have water leaking in the kitchen, dinning room wall, and even water running outside the home…it’s night time, and pretty chaotic with our tenants, and their kids, all in gear for the holiday weekend.

While everyone over 30 is trying to grab Mike’s attention to show him what they think is the problem is, Mike very calmly starts working on finding the source of the leak, and within 20 minutes he localizes the water leak area within the walls, and cuts off the flow of water, and tells us this is just to temporarily stop the water damage from increasing, and since he see this is within the walls, and spilling out to the dining room, he rechecks to be sure that the flow of water has stopped.

He suggests that we continue with holiday celebrations tonight, and that he would be back first thing in the morning to continue with repairs.

He said this would also save us money since we would not have him working the emergency rates, and that the tenants would be able to get some sleep before he had to begin tearing into drywall to locate and repair the actual pipe damage.
Michael came back, first thing in morning and began to track down the pipe damage and also made arrangement to a water mitigation team begin the clean up process, as he could see this was a bigger job than the owners and tenants had even known.

We are really impressed by Michaels skills in containing and stopping the leak, asd well and his professionalism in creating a plan to make repairs, organize addition staff to work on the water damages, and keeping the homeowners updated on the progress, while even showing concern by keeping the costs as manageable as possible. Good plumbers are expensive, but cheap ones are much more expensive when they miss diagnose or simply make the wrong type of repairs. Michael really went the extra mile with us, even checking on areas that were not broken, but were showing wear, and he addressed them so they would not break down in the near future, on top of that he gave us 12 month warrantee on his work, and was responsive to follow-up even after he was done, and on to the next project.

Mike showed us he was skilled, and that he cared, and that’s refreshing! Bill Howe has a great asset in Mike, and we’ll be calling Bill Howl and recommending them for all our plumbing needs!

We were truly impressed.
–Steven, San Diego

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

August 2019

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What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

August 2019

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What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

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