1.858.630.8505
Menu

Steven Stirt

Book Now
Book Now
09/19/19

Steven Stirt

Six P.M. Labor Day Weekend.
The Best time to have your tenants call you say,” Water is leaking from my kitchen and living room walls, I need help!”

We called two 24 Hr Emergency service plumbing companies, one did not answer the phone and second asked If we could wait until Monday, Then we called Bill Howe, and their dispatcher said it would be 30 min until they could have a plumber on site… 20 Min later Michael Plata arrives, and right away we show him where we have water leaking in the kitchen, dinning room wall, and even water running outside the home…it’s night time, and pretty chaotic with our tenants, and their kids, all in gear for the holiday weekend.

While everyone over 30 is trying to grab Mike’s attention to show him what they think is the problem is, Mike very calmly starts working on finding the source of the leak, and within 20 minutes he localizes the water leak area within the walls, and cuts off the flow of water, and tells us this is just to temporarily stop the water damage from increasing, and since he see this is within the walls, and spilling out to the dining room, he rechecks to be sure that the flow of water has stopped.

He suggests that we continue with holiday celebrations tonight, and that he would be back first thing in the morning to continue with repairs.

He said this would also save us money since we would not have him working the emergency rates, and that the tenants would be able to get some sleep before he had to begin tearing into drywall to locate and repair the actual pipe damage.
Michael came back, first thing in morning and began to track down the pipe damage and also made arrangement to a water mitigation team begin the clean up process, as he could see this was a bigger job than the owners and tenants had even known.

We are really impressed by Michaels skills in containing and stopping the leak, asd well and his professionalism in creating a plan to make repairs, organize addition staff to work on the water damages, and keeping the homeowners updated on the progress, while even showing concern by keeping the costs as manageable as possible. Good plumbers are expensive, but cheap ones are much more expensive when they miss diagnose or simply make the wrong type of repairs. Michael really went the extra mile with us, even checking on areas that were not broken, but were showing wear, and he addressed them so they would not break down in the near future, on top of that he gave us 12 month warrantee on his work, and was responsive to follow-up even after he was done, and on to the next project.

Mike showed us he was skilled, and that he cared, and that’s refreshing! Bill Howe has a great asset in Mike, and we’ll be calling Bill Howl and recommending them for all our plumbing needs!

We were truly impressed.
–Steven, San Diego

Comments

Related Posts

signs of a gas leak
Plumbing

Signs of a Gas Leak

Natural gas is used in homes and businesses for various heating needs. When properly installed and maintained, natural gas is a reliable and safe utility. However, everyday wear-and-tear or improper use of gas appliances...

5 months ago Share Icon
Read More
Guide to Disinfectant Fogging
Blog

A Guide To Disinfectant Fogging

Introduction In recent years, the standard of personal hygiene and sanitation has been raised. High traffic areas with objects touched by different people require more attention, which has increased the need for cleaner surfaces...

6 months ago Share Icon
Read More
Blog

COVID19 – Our Dedication To Your Safety

The Coronavirus is still active in San Diego and the Bill Howe Family of Companies is doing everything we can to prevent the spread while taking care of our customers’ needs. We continue to...

6 months ago Share Icon
Read More
Blog

Water Heater Leaking? Here’s What to Do

Water Heaters perform vital functions in the home, providing families with hot water for cooking, bathing, cleaning, and more. They are designed to be long lasting, but even the best can show signs of...

7 months ago Share Icon
Read More

What David says about us

Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
I was not surprised — I have used Bill Howe plumbers for several other tasks in the past. I have always found their staff to be helpful, attentive, and the plumbers very courteous and capable.

January 2020

Plumbing

What Michelle says about us

I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

February 2020

Plumbing

What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

February 2020

Restoration & Flood

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019

Plumbing

What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019

Plumbing