Brandon Pettway arrived quickly today to replace our leaking water heater. The company was able to schedule installation on the same day as providing a quote which I approved. You had the exact correct model in stock. Brandon began as I left for a thirty minute workout at the gym. Returning less than an hour later, Brandon was wrapping up already. The installation was done, and in a manner much improved than the prior installation (which predated our ownership of the home). Brandon took the time to answer questions, explain how to use the new controller, and offered advice on optimum temperature control through the seasons. Brandon is an outstanding ambassador for Bill Howe Plumbing. Thanks to all of you, including Brandon, Brittany in Customer Service and everyone else behind the scenes who made this purchase so smooth and quick. We used Bill Howe in January, and you guys have hit it out of the park, two for two!