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Rosemary O’Toole

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08/3/14

Rosemary O’Toole

I’d like to give a rave review to the technician (Steven), who came out to my house in Del Mar last Wednesday to fix a valve in the shower. He couldn’t find a replacement valve within range and I was going to have to wait till this coming week, but I had vacation renters moving in on Friday and I needed it fixed asap! Steven went out of his way to drive to Chula Vista to get the part and had it finished by the end of the day.
In addition, I had a problem with the same shower once the renters moved in. They couldn’t get hot water in the shower and it appeared that when Steven changed the valve, it may not have been adjusted correctly. I called your answering service on Saturday evening and luckily Steven was on call. he came out again Sunday morning and fixed the problem. I appreciate Steven’s willingness to understand my predicament and go out of his way to help get the problem fixed!

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