Pete and Karla Hamlin
We called Bill Howe with concerns about a slab leak after losing all the water pressure in the back of our home. Edgar and Miguel responded. They called me 30 minutes prior to arrival, as promised. Despite the excessive heat, they both took their time painstakingly troubleshooting an unusual plumbing setup. They determined there was no leak, rather a valve had broken, leaving the water feed near a trickle. They replaced the valve and returned the water pressure. In addition, they found a broken pipe connected to an old hose bib which had been reconfigured as a junction. Overall they were very professional – on time, explaining everything they were doing/going to do, covering the invoice in detail, and even hanging back so I could warn our teenage daughter that we would have service on our house. 5 stars, easy rating.