Mikey was a life saver last night. He came to fix a somewhat emergency issue at my parents house and he did a superb job! First of all, he was quick to respond! He even tried to assess the problem over the phone to see if he can save me some money. Then he came and he was the most friendly and approachable person. It was such a pleasure meeting him especially after the stressful service we had done an hour before we had to call Bill Howe (and the reason we ended up with a problem in the first place.) Mikey assessed the problem and gave us a plan and the quote up front. No one wants to have unexpected expenses but even so, he presented the job so well that it made us forget how much money we were about to spend. 🙂 He got it done so fast and made sure my parents had water for the rest of the night. Just the feeling of reassurance from him was great! Thank you so much Mikey!