Michael A Spencer
The only reason this is not a 1 star review is that our service technician was actually efficient, respectful, friendly, and completed our service. We received our service window and were told that we would receive a call within that window. When we called up with one hour to go before the window was closed, we received boilerplate, “Someone is assigned your job, I guess other services are taking longer than expected. They’ll call before your window closes.” When we called AFTER the window closed, we still were not told when they would be arriving. This lack of information is unacceptable and makes one believe that technicians are being overbooked or that the schedulers are not providing enough time between jobs. We will not use Bill Howe anymore when there are other choices in our area.