The outlet pipe from our hot water heater burst 2 days ago. I contacted Bill Howe after hours via the web site and had a call at 7:30 the next morning. They got someone out that day. They had installed our water heater 5 years ago with a 10 year warranty. They decided to replace the water heater under warranty, as it appeared to be leaking. We asked them to do some additional plumbing work to prevent this happening again. Today Alan did the work and we were very pleased with his effort and diligence. We’ll use them again.