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Mark Hale

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09/27/14

Mark Hale

We had a pinhole leak in the copper piping behind our master bedroom vanity. By the time we noticed it had spread into the master closet into the walls, under the cabinets and into the flooring in the kitchen. The Bill Howe technicians were great – they pinpointed and patched the leak, dried everything out, and did a full restoration of the damages. We couldn’t be happier with the service and special recognition goes to Moises Cibrian, who coordinated and oversaw the restoration from start to finish, educated me on the process, discussed issues that came up and what our options were, patiently answered my stupid questions, communicated progress to me, and put up with our busy/crazy household as a myriad of technicians and specialists put everything back together for us. I’ve been doing business with Bill Howe since the 90’s but this is the first major plumbing incident we’ve had and I’m glad I went straight to Bill Howe to get it taken care of. Thanks to Bill Howe and especially Moises for taking care of business and getting us back to normal.

Mark

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