I just had a water heater replacement installed by Jason, a service technician from Bill Howe. The customer service and worked he performed was exceptional. From taking extra care to avoid any possible accidental damage during the removal and installation, to being respectful and polite, Jason made the entire process seamless. This is the second major purchase from Bill Howe – we upgraded our homes central air conditioner a few years ago. The unit was also installed professionally and has run without incident. In fact it has reduced our heating and cooling costs month over month. Bill Howe is a great company, with great products, and most importantly – great people. I have recommended their services to both family and friends.