I didn’t know who to call for several problems I was having — and I remembered the jingle and called the number. I was totally convinced by the #1 rating for two years that it would be a good experience. Even better when the person who took the call told me that I could get an estimate and not have to pay anything else if I decided I couldn’t do it. So I called, and got Tristran. He was excellent! He was so competent and was able to quickly fix problem after problem. He fixed everything I asked him about, making sure it was done correctly. And since I paid per hour, I could ask him about even little things, and he was able to get those done, too. I would definitely call Bill Howe again if ever I had any other plumbing issues, and I would ask for Tristan! Excellent!