Superb from start to finish!
I called on the “after hours” line as our a/c went out last night. I really didn’t expect a call back until today but they responded in about five minutes.
I explained the situation and said we could make do for the night but really needed help today.
The man told me to call at 9am and he would see what he could do.
Their tech arrived at 1pm, assessed our 24 year old system and said it needs to be replaced soon….but was able to do a couple fixes and for under $300 gave us cold air again.
Now we have time to plan for the big expense.
On top of all that the tech explained all the functionality of the whole thing, not just what he was fixing!
Obviously he is a long time engineer who has dealt with this many times – extremely professional and friendly.