Tuesday late afternoon we discovered our water heater was leaking in the garage. We called after hours to Bill Howe and were helped by a very courteous and knowledgeable assistant. She explained our options and approximate costs and scheduled service for the next day. The service technician, Gabriel, called and arrived earlier than expected. He did an excellent job of replacing our broken water heater and bringing everything up to code. He rearranged some of the copper tubing and added a new shut off valve in the process. It looks absolutely 100% better than previous. Gabriel answered all questions and finished in a very timely manner. Great work Bill Howe!!