Nothing like waking up on a cold morning and finding out there’s no hot water. I called Bill Howe and they promptly scheduled a visit to our place. Michael called ahead of time to let me know he was in the way and he showed up on time to perform the repair on our water heater. Not only that, he also noticed our water pressure was off, so he adjusted that while he was there. I asked him for advice on other potential plumbing problems and he gave me his honest advice, which I appreciated. Michael is knowledgeable, professional, and excellent at customer service. Now we have hot water again and our water pressure is right where it needs to be. We’ll be requesting him next time we need plumbing services. Thanks, Mike and thank you, Bill Howe!!