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Ken Perea

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02/6/19

Ken Perea

Main line backed up on Saturday. Called Pacific Drain & Plumbing. Technician arrived that afternoon and snaked the line (65-70 feet out) but it would not clear. He explained he could add an extension to his cable for an extra charge but he discouraged us from doing so because he advised it was usually not successful. We decided to quit while we were behind, paid the charge of $124 and scheduled, as the technician recommended, Pacific Drain & Plumbing to come back and hydro jet the line to clear the backup for an additional $499. Because Pacific Drain & Plumbing could not return to hydro jet the line until Wednesday unless we paid a higher charge for overtime we called Bill Howe on Monday morning. Bill Howe responded around noon the same day. Javier was very professional and knowledgeable. He snaked the main line just as the other technician had tried earlier. This time, however, Javier went further downstream in the main line (without any discussion and discouragement) and line cleared immediately. While Javier remained on site we ran water into the main line from two showers for 15 minutes to be sure the problem was solved. It was. The charge from Bill Howe was only a few dollars higher than what we paid Pacific Drain & Plumbing for its failed attempt to clear the line. We are very pleased with Bill Howe. His team is professional, courteous and skilled. Thank you Javier and Bill Howe.

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What Andy B. via Lennox Pro says about us

We have been using Bill Howe Plumbing’s service for more than 25 years and have been pleasantly surprised at how consistently they perform an excellent service call. We use them for our home and our rental properties, and their dispatchers and technicians have always been the best at problem solving; our tenants have told us how great the service is as well. When we needed air conditioning service, naturally we called Bill Howe first. There’s no reason to call anyone else. I know the job will be done right the first time, with fair pricing and professional service.

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This time we had a major issue with our sewage line related to roots. Was terrible. But we called Billy Howe and Mike came and did an Incredible job. Not only he explained really well what was going on but he was careful and knowledgeable. I was so relief that not only we trust in BH team but we were lucky that was Mike coming to execute the service.

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Water damage is a terrible thing to go through; however, it helps to know that Bill Howe’s Restoration and Flood Services will be there quickly and efficiently when needed. Christian and Carlos make a great team. They are friendly, polite, and hard working. They are a credit to the Bill Howe Services, and I’m glad they were here to help me. Thank you Christian and Carlos and the Bill Howe crew. I always call Bill Howe Plumbing, and recommend their services to State Farm Insurance, neighbors and friends. Thank you,

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We have used Bill Howe Plumbing many times in the past. The technicians are always pleasant, professional and do outstanding work. Our last experience was with Jason who went above and beyond our expectations. His communication skills and advise were spot on. As well as just a really, really nice man!!!

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You have an incredible team! My suite has had major issues constant backups. In the last few months we had a horrible flood that caused us thousands of dollars in repairs. Your team was so attentive and took care of all the repairs. Just yesterday another back up called them immediately and like quick responders they were there to take of it! A huge thank you from my La Costa providers and staff! We appreciate your hard and dedicated work!

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