James Forgione

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James Forgione

I had a seriously plugged shower drain and had to use three (3) plumbing companies to get the clogged drain opened.

The first was my plumber (of about 35 years) with a “hand-held’ tool. He, by choice, does not have the HIGHER power tools needed to open a seriously plugged drain and he says that he doesn’t want to have them. If it’s a “hair-ball”, then his tools will do the job. He thought that the drain pipe was “terminally” plugged.

The second was a LARGE well known service company that tried . . . for almost FOUR (4) hours but couldn’t open it. They concluded that the line was “collapsed” so the shower needs to be torn down and re-built . . jack hammer the concrete shower pan, replace the pipes and rebuild it from the
ground up at a cost of apx $13,000! They did not charge me anything since they couldn’t open the drain. Fair enough.

The third was Bill Howe’s team represented by Douglas Higbee. His tool “arsenal” was key to his success as he stated to me BEFORE the job was started, It’s a “Rigid K-60SP Compact Sectional Drain Cleaning Machine” with 5/8″ line good for my 1.5″ shower drain line. The machine has GREAT power and it opened the plugged shower drain in less than 15 mins start to finish. So in conclusion, thanks to Douglas for his knowledge and skill.

After calling my plumber, he said to me, . . “thanks for the lesson. Do you have his card?” So he is going to use Bill Howe for serious plug-jobs! Not much higher praise than that, wouldn’t you agree?


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I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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