The service involved replacing our 15 year old hot water heater which was leaking when we woke up. Making the appointment was easy and we had a repairman at our home within four hours. In the meantime they advised me on how to drain the old heater in order to minimize potential damage. When Don arrived we discussed replacement options. He worked efficiently and completed the replacement in short order. The only reason I didn’t give five stars is that he could have done a better job cleaning up the job site. Nothing major though. I would recommend him anytime.