I want to thank Ron Riggs for his expertise, professionalism, and promptness. He is always prompt and arrives exactly when expected. Ron is very knowledgeable when it comes to problem-solving. We explained that the shower handle was very difficult to open and close. We thought the whole assembly had to be replaced at a significant cost. Ron pointed out that only the cartridge needed replacement thus resolving the issue. Not only did he save us significantly on parts and labor, but it was repaired within minutes. We were so grateful and relieved. We cannot thank Ron enough for his experience and precise recommendations. He had more time to address a more significant issue of water pressure to the main valve that was putting undue stress on the pipes. This diagnostic testing and repair has decreased our water bill significantly. Ron is an indispensable technician and employee of Bill Howe. We are very fortunate to have him as our technician for all of our plumbing needs. He is the consummate professional who takes the time to listen to the problem and resolves them with such ease and his demeanor is extremely kind and respectful. He sets the benchmark of excellence. Thank you, Ron Riggs.