I always call Bill Howe with our plumbing needs and have always been impressed with the help, speed and courtesy. Tonight was no different and Steven patiently walked me through a quick fix attempt over the phone before having to come out for a full appointment. The extra time on the phone resolved the problem and saved a service call. It also made me look like a hero at home. I might call Steven and Bill Howe for all our needs. He was awesome. Many thanks..