I was in a plumbing emergency! I have been working abnormally long days and was away for the weekend. My toilet was not flushing for 4 days. I called on a Monday night and spoke to their OnCall technician, Christian. Christian was incredible! He provided appropriate and professional customer service. I did not feel as though he were trying to “take my money” or “trick me.” He educated me on my options and I decided to wait to have him come u til the next morning. Christian instructed that when I called the main line I could request his service. I did just that and Christian came out to my house. He called 30 minutes before arriving and waited patiently for me when I was 5 minutes late. He gave me all options and I was able to choose the most affordable and reasonable solution for my situation. He cleaned up as best as he could, I actually forced him to leave due to a work meeting. He did a fantastic job and I will always recommend Bill Howe for plumbing needs. Thanks for being a reliable and friendly service.