Normally go with the small guys, but never got the warm, fuzzy that we were getting a good deal–so we went with Bill Howe this time. Thank God.
Had three jobs to do, one fairly complex. John Friend was our plumber and he, simply put, was awesome! He told me I could save money by going to Lowes to get my own parts (which I did), and even though he took longer than estimated, he kept his word and stuck to his original quote. Wow.
He could have stuck us with an extra couple hundred which we would have paid, but then they would be just like all the others. Because he could have, but didn’t, we will ONLY use Bill Howe–John in particular–from now on due to his professional skill and ethics. Hard to trust auto mechanics and plumbers, but you definitely earned our trust. Thank you John, and Bill Howe.