I have been remiss that I have not sooner upgraded my scathing review of May 30, 2013. Julie responded from the office on the next business day, and sincerely worked on addressing my issues. She checked into the matter, then set up a meeting at the site. She kept in contact with me all along the way. She set up a meeting at the site for me with the plumber, Luis, and the field supervisor, Tom. They were also very earnest in addressing my concerns. They explained what they had done, and their rationale. It made much more sense than what I could gauge from the invoice. They were on site with me for well over an hour and were willing to spend as much time as I needed. With the cost of their service trucks, travel time, wages, etc, it wasn’t a cheap trip for Bill Howe to cover. That showed me tremendous good faith and integrity.
They were not aware that the problem of the hot-cold temperature shifts at the appliances in many of the 25 units had not gone away. (That the information did not get back to them over the months is the fault of poor communication and execution by my management team.) Tom looked at the water heater specs, and how it was plumbed to feed 2 separate buildings. I suggested that we might have to go back to two separate heaters. He said he’d do some research and get back to me with a proposal, at the best price possible. He called the next day. He said that the single water heater was plenty adequate, but the piping needed to be sized and connected correctly and 4 check valves installed—it always looked a little hinky to me. (The water heater was installed by a different plumbing contractor.)
So, tomorrow is the big day. I’m cautiously optimistic. In any event, Bill Howe is showing a lot of integrity.
As far as the missing wing nuts—that had us all shaking our heads. I can write that off as a great mystery. Why 6 months after the fact the tenants finally complained, or whether they were or weren’t ever there, I don’t care. It’s a non-issue after their bending over backwards to make me happy.
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