Deron Bissett, Ph.D.
Toto Promenade toilet installed in April 6th, 2012 was leaking from the back seal. Marcus (Tech # 429) traced the problem to a partially clogged pipe under the house. He was able to access the clean-out pipe on the outside wall, and routed with the line cabled for 60 ft. This cleared the pipe and flow was restored. Marcus was courteous, task-focused, and replaced the clean-out pipe cap, since old cap was frozen up, requiring cutting off the old cap. Overall excellent job performance; cleanup of bathroom floor and outside wall was performed after work was completed. Thanks to Marcus for an experienced diagnosis and return to functional condition.