Troy is WONDERFUL!! He was here yesterday to fix a tiolet/sewer line issue and to clear the shower drain, all done quickly, effeciently, and was a pleasure to have working in my home – hard-worker and really nice. Also, he expressed some concern about the shower problem, so just before leaving, he took the extra few minutes to crawl under the house to check the pipe, which is where the real problem was. He didn’t have to do that, and I’m sure other plumbers wouldn’t have bothered. So again, WONDERFUL!! Troy was back first thing this morning to take care of it, and I am so thankful. I’m a long-time customer of Bill Howe’s, mainly due to the consistently all-around great services.