Dave arrived on time as scheduled to replace my dead water heater. He answered my questions and gave me important information about water heater replacement. Dave did the work very thoroughly and finished it on schedule as promise. Other than a minor damaged to the wet dry wall, his work is really impressive and his determination to do every part of the job right. Dave helped us feel totally comfortable with the quality of his work, and his recommendation parts needed to be replaced. This experience would make us recommend Bill Howe to other homeowners, and thank you to Dave.