Excellent customer care from Bill Howe. I had not very good service experience with one of Bill Howe’s professional weeks ago and express my feeling on the blog. Bill Howe’s management called me and she was very nice. She asked me what happened and explained and answered my question. It is indeed the first class customer care program. She even offered some service fee refund which I did not ask for. She completely restored my confidence in the company. I truly believe with such as management Bill Howe will correct their one-time problem and be the best company in the business.