I had an emergency problem. The plumber sent out to do the repairs was calm, knowledgeable and very proficient. I could not speak more highly of his work ethic and his ability.
On the other hand, despite confirming the day I contacted Bill Howe for a specific 9 am appointment and reconfirming the day before they did not have a plumber out here. It was not the fault of the plumber who came out but due to an internal scheduling error. This needs to be addressed.