I would like to acknowledge excellent service by Fernando (Tech#452). I have used Bill Howe in the past for both minor and major plumbing jobs at my home and have always been pleased with the high level of customer service and very fair pricing and today’s call was no exception. This time it was an after hours/weekend call for to replace a shower valve that had failed and would not shut off completely along with replacing a second shower valve in another bathroom.
From start to finish Fernando’s customer service was excellent. The valves were the original 30 year old builder installed fixtures so on the initial call he had me text a picture of the valves so he would be sure to that he had all the correct parts he needed before arriving. During the job he encountered some difficulties with the parts however he was able quickly and calmly find the appropriate solutions to complete the work without an issue. It appeared to me that he possessed a very high level of skill and experience that made me feel very confident about the work being done. He also took the time to answer some unrelated plumbing questions I had and was able to provide some suggested solutions.
When someone needs a plumber I always recommend Bill Howe. And I hope Fernando will be recognized for the superior job he does representing Bill Howe Plumbing.