Christian Arguilez came out Thursday night for a plumbing emergency to assess a bad leak at the main water meter box that the city had alerted us to earlier in the day. The leak was on our side and charging our water meter (the yard was saturated with water and the meter box was flooded). It was after dark and Christian arrived, and immediately put me at ease. He turned off our water, and assessed the situation. He told me he would have to dig in the front yard to access the pipe. I asked if he could come back the next day to start the 6 hour job, and obliged. He called 811 Dig Alert and got the city to come out first thing in the morning to mark the electrical, gas, cable, phone lines. Christian made what was a very stressful situation for us run as smooth as could be expected given the circumstances. He was polite and jovial and full of positivity. It felt like we knew him already and he explained everything to me in a way I could understand (plumbing isn’t my forte!) He finished before dark on Friday and I am happy to say that 5 days later, the repair is still holding. Christian is a wonderful representative for Bill Howe and if all the technicians are as friendly, skilled and knowledgeable as he is, we would happily recommend Bill Howe to others! Thank you Christian!